1. Who we are
Mansa Auto SARL
Yimbaya, Conakry, Guinea
RCCM: GN.TCC.2026.B.12620
General enquiries: contact@mansaautosarl.com
Privacy enquiries: gdpr@mansaautosarl.com
2. Information we may collect
When you use our website or contact Mansa Auto, we may collect information including:
- your name;
- email address;
- telephone number;
- vehicle make and model;
- vehicle or part information you provide;
- part category or type of part requested;
- descriptions of your enquiry;
- photographs or other information you choose to provide;
- the page or part of the website from which an enquiry was submitted;
- language preference;
- correspondence with Mansa Auto;
- technical information such as IP address, browser information and access timestamps;
- cookie and analytics information where you have consented to analytics;
- marketing consent, consent date/source and unsubscribe status.
3. Why we use your information
We may use personal information to:
- respond to enquiries and quote requests;
- identify the vehicle or part you are asking about;
- check availability and compatibility;
- provide quotations and related customer service;
- communicate with you about an existing enquiry or transaction;
- manage customer and enquiry records;
- operate, secure and improve the website;
- prevent misuse or abuse of the website;
- meet applicable accounting, legal or regulatory obligations;
- understand how visitors use the website where analytics consent has been given.
Where you have separately agreed to receive marketing communications, we may also use your email address and relevant customer or vehicle interests for:
- sending new stock alerts;
- back-in-stock or newly available part notifications;
- newsletters;
- product and service updates;
- promotions and offers;
- relevant cross-selling;
- customer re-engagement;
- communications aimed at mechanics, garages, fleets or business customers where relevant;
- targeted communications based on vehicle make, model or parts interests.
Submitting a quote or parts enquiry does not by itself mean that you have agreed to receive marketing emails.
Marketing consent is requested separately.
You can unsubscribe from marketing communications at any time.
4. Marketing and audience use
Mansa Auto may segment its own customer and subscriber audience to make communications more relevant.
For example, communications may be based on:
- vehicle make;
- vehicle model;
- parts category;
- previous enquiries;
- customer type;
- language preference;
- previous engagement with Mansa Auto communications.
5. Our basis for using information
We process personal information where necessary to:
- respond to a request you have made;
- take steps connected with a potential transaction;
- provide customer service;
- operate and protect the website;
- comply with applicable legal obligations;
- pursue legitimate business interests where permitted by applicable law.
6. Marketing consent
Mansa Auto uses separate marketing consent.
The marketing checkbox on enquiry forms is never pre-ticked.
You can submit an enquiry without subscribing to marketing communications.
Where a customer agrees to marketing, Mansa Auto may retain records showing:
- that consent was given;
- the date of consent;
- the source of consent;
- language preference;
- subsequent unsubscribe or withdrawal status.
Every marketing email includes a straightforward way to unsubscribe.
7. Service providers
Mansa Auto may use trusted service providers to operate the website and our customer communications.
These currently include or may include:
- Our website hosting provider — Website hosting, secure storage of requests submitted through the form, and delivery of confirmation emails.
- Google Analytics (if we use it) — Website analytics, used only where the visitor has provided the appropriate cookie consent.
- Acumbamail — Email marketing, subscriber management, campaign delivery and related email statistics.
- Agiled — Customer relationship management and management of enquiries and customer records.
8. Parts suppliers
Where necessary to source or identify a requested part, Mansa Auto may provide relevant technical information to a parts supplier.
We aim to limit this information to what is reasonably needed to identify or source the part.
We do not share your contact details with a supplier unless it is genuinely necessary for the relevant transaction or service.
9. International processing
Some of Mansa Auto's technology and service providers may process or store information outside Guinea.
Where personal information is processed internationally, Mansa Auto will take reasonable steps to use appropriate service providers and safeguards as required by applicable law.
10. How long we keep information
Unless a longer period is required by applicable law:
- Quote and parts enquiries: Normally retained for up to 3 years after the last meaningful interaction with the customer.
- Customer-service and related correspondence: Normally retained for up to 3 years after the last meaningful interaction.
- Marketing subscriber information: Retained while the person remains subscribed or until the information is no longer required, subject to periodic review.
- Marketing consent and unsubscribe records: May be retained for an appropriate period to demonstrate the customer's consent preferences and ensure that an unsubscribe request continues to be respected.
- Website and security logs: Retained only for as long as reasonably necessary for website operation, troubleshooting, security and abuse prevention.
- Accounting or transaction records: May be retained for longer where required by applicable accounting, tax or other legal obligations.
11. Security
Mansa Auto uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website or information system can be guaranteed to be completely secure.
12. Your privacy requests
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- request access to information we hold about you;
- ask us to correct inaccurate information;
- request deletion where applicable;
- object to certain uses of your information;
- withdraw consent for optional processing;
- unsubscribe from marketing communications.
For privacy requests, contact:
Please provide enough information for us to identify and respond to your request.
13. Complaints
If you have concerns about how Mansa Auto uses your personal information, please contact:
We will try to address your concern.
You may also have the right to raise a complaint with the competent data-protection authority in Guinea where applicable.
14. Cookies
The website uses cookies and similar technologies.
Please see our Cookie Policy and for more information and to control optional cookies.
15. Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change.
The latest revision date will always be displayed at the top of this page.